Frequently Asked Questions

If you have good quality used furniture you no longer want, you can donate it to one of your local Furniture Re-use charities. We will collect it for free and make it available to people who need it.

We will ask you about the items you have to donate and try to arrange a convenient time to pick them up from you. We won’t charge you for collections (though you may be asked to make a donation to cover costs). Our trained staff will call at the appointed time and, provided it is of good quality, will collect the furniture and ask you to sign a form donating it to the project. It’s as simple as that – and you’ve helped local people, a local organisation and protected the environment!

Often we will need a week to ten days’ notice, although on occasions we are so busy that it may be a little longer. If you wish to donate furniture to us, please leave yourself and us as much time as you can.
If you have an item you no longer need but it is in good enough condition to pass on (sometimes even if it is in need of minor repair) then contact us and we can collect it. Projects collect:

  • Furniture – beds (with or without mattresses), bedside cupboard, bench, blanket box, bookcase, bureau, cabinet (display, kitchen, corner), chair (dining, high, child’s, rocking), chest of drawers, cot, clock, cupboard, desk, dressing table, hi-fi unit, sideboard, table (kitchen, dining, coffee), wall unit/dresser, wardrobe and all other sorts of wooden furniture.
  • Soft furniture – all must have fire retardant warning labels – 2/3 piece suit, sofa, easy armchair, chaise lounges, bed, mattress, headboard, sofa bed, pouffe.
  • Working household appliances – electric cookers, dishwashers, DVDs, freezers, fridges, heaters, hi-fis, lamps, microwaves, spin dryers, tumble dryers, TV, vacuum cleaners, recent video recorders, washing machines
  • Computer equipment – base units, computers, monitors, keyboards, printers & scanners (only if you have a spare ink cartridge to allow us to test the item).
  • Bathroom furniture (cabinets only).
  • Other items – bedding, bric-a-brac, bikes, carpets, clothes horse, curtains, ironing board, mirrors, plant stands, prams, pushchairs, rugs
  • Some projects collect: Garden tools, paint, mattresses for recycling, broken appliances such as washing machines, cookers, fridges (in good condition and potentially repairable).

Projects generally can’t collect:

  • Pianos, gas cookers, twin tubs, soft furnishings without the fire retardant label. Why not contact your local freecycle group to see if there is anyone out there who can make use of these items.

Projects are particularly keen on pre-loved:

  • 2/3 piece settees.
  • Tables and Charis.
  • Wardrobes
  • Chest of Drawers
  • Beds
  • Washing Machines
  • Cookers

We are also looking for bed line, duvets, towels etc

We need the best quality furniture for local people. If it is spoiled by the elements or scratched and rusty, we can’t take it. The best thing is to ring the projects. Please contact us as soon as you know you’re going to dispose of it and keep it under cover as long as possible as it will spoil outside. If you have to put it outside and you can’t use your shed or garage, please cover it with strong plastic sheeting to protect it. If it is not reusable, please contact your local Council who will dispose of it for you. There will be a charge for this service.
This depends upon the charity.  Some don’t take certain electrical items though this may change in the future. There are other items that we cannot take due to health and safety laws. For example:

Due to the danger of house fires, it is illegal for any organisation to sell or give away any upholstered furniture, including mattresses, sofas, chairs, etc without ‘fire tags’ attached. On sofas and chairs this will read – “complies with the furniture and furnishings (fire) (safety) regulations 1988” and/or “this item does not require a schedule 3 interliner”.

Mattresses must have a blue framed label which refers to BS7177 sewn into the end wall.

We’re sorry that we can’t take anything that doesn’t have these tags, no matter how good a condition it’s in.

Any glass larger than an A4 sheet of paper must be toughened or laminated. This is usually indicated by a BS kite mark or reference number.

Typically, the furniture is taken to one of our warehouses where people (particularly people on low incomes) can come along and choose what they would like to have for a small fee. The cost of the item is a contribution towards expenses and delivery is free.

Some furniture is given away free to people, particularly if Social Services, Health Visitors, etc have referred a household in need of furniture.

Some projects have workshops where trainees, whose work is carefully supervised, are learning to repair it.  This furniture is then made available for sale to visitors to our warehouses and shops.

All of the charities are non-profit-distributing organisations, voluntary and community organisations. The money taken for furniture helps us to continue to provide our valuable services to the local people.
Thanks!  The best thing to do is to contact your local project.  They always need donations but they may also be looking for a bit of volunteer support.

Why not think about it and contact us

Re-using means using furniture again in its current form, or repaired slightly. If the quality of furniture the charities collect is not fit for re-use, they will not redistribute it.

Recycling means breaking items apart and making them into something different and then using them.

For example, unusable furniture can be recycled into wooden pellets for use in school heating systems.

Images here…